Information of Interest

The Citizen Service Office (OAC), is the unit responsible for promoting and encouraging the participation of citizens. It also provides and offers timely and appropriate information required by users. Additionally, it provides support and guidance in various social assistance procedures and offers solutions to requests made by citizens..

---

Mission

It is the management in charge of offering to the general citizenship and to the community of workers of CONVIASA, a service of optimal attention, to participate in a direct and organized way, individually or collectively in the control activity through the formulation of petitions, denunciations, complaints, claims and suggestions properly supported, to offer orientation and opportune information, to foment and to execute the policies of citizen participation, promoting the education and formation of the citizens and organized communities so much internal as external in the public management and to carry out humanitarian social days; with the purpose of providing an effective, efficient, transparent, correct and healthy administration, as well as the information on the use and disposition of the assets that make up the patrimony of the Venezuelan consortium of aeronautical industries and air services (CONVIASA).

Vision

To be a highly qualified office recognized for its service to citizens, organized communities, and consortium workers, providing them with quality service for the channeling and resolution of requests, complaints, claims, and suggestions, as well as in the training and education of citizens who use the services of the Venezuelan Consortium of Aeronautical Industries and Air Services (CONVIASA)..

Objective

To provide general information in a documented manner of all the units that make up CONVIASA, to be used as an instrument of integration and orientation to the existing and new personnel, which will allow a quick incorporation to the Organization, and an adequate execution of the tasks to be performed, promoting uniformity and efficiency in the work.

Contact

Contact Address: Intercommunal Ave, Maiquetía International Airport, Bldg. Sector 6-3. Strategic Zone, East side of Maiquetía International Airport. Adjacent to Ground Transit Hangars PB, Maiquetía - Vargas State..

Hours of operation: Monday to Friday from 08:00am a 05:00pm

E-mail address: oacmaiquetia.conviasa@conviasa.aero

Phone: 0412-303.31.63